Man with Van Ealing Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Ealing provides removal, man and van, collection, delivery and associated services. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, company, partnership or organisation that requests or accepts a quotation or booking for services from Man with Van Ealing.

1.2 Services means any removal, man and van, transport, loading, unloading, delivery, collection, packing, or related services provided by Man with Van Ealing.

1.3 Vehicle means any van or other vehicle used to provide the services.

1.4 Goods means the items, furniture, belongings, equipment, or materials that are the subject of the services.

1.5 Service area means the primary locations in which we usually operate and to or from which we most commonly provide services, including Ealing and surrounding districts. This does not limit our ability to serve other areas by agreement.

1.6 Terms means these Terms and Conditions, as amended from time to time.

2. Scope of Services

2.1 Man with Van Ealing provides man and van and removal services for domestic and commercial clients, including but not limited to local moves, single-item transport, multi-item removals, small office moves and collection and delivery of goods.

2.2 The precise scope of the services for any particular job will be as agreed in advance at the time of booking, based on the information provided by the client regarding addresses, access, volume and nature of goods, and any additional requirements.

2.3 We reserve the right to decline any request for services where, in our reasonable opinion, it would be unsafe, unlawful, or not feasible to perform the task as requested.

3. Booking Process

3.1 Bookings may be made by the client via our accepted communication channels as stated on our website or promotional materials, excluding any channels specifically disallowed in these Terms.

3.2 When making a booking, the client must provide accurate and complete information, including collection and delivery addresses, floor levels, parking arrangements, access restrictions, the nature and approximate quantity of goods, and any special handling requirements.

3.3 Any quotation provided is based on the information supplied by the client. If the information is inaccurate or incomplete, we may adjust the price, reschedule the job, or refuse to carry out part or all of the services.

3.4 A booking is only confirmed once we have accepted it and, where applicable, once any required deposit has been paid by the client and acknowledged by us.

3.5 Bookings are subject to availability. We do not guarantee the availability of specific dates, times, or vehicles until confirmed.

4. Pricing and Quotations

4.1 Quotations may be provided based on hourly rates, fixed prices, or a combination of both, as agreed with the client.

4.2 Quotations are valid for a limited period from the date of issue. We may withdraw or amend a quotation at any time before a booking is confirmed.

4.3 Unless otherwise stated, quotations do not include the cost of parking fees, congestion charges, tolls, ferry charges, or additional expenses arising from access or legal restrictions. Such costs will be payable by the client in addition to the quoted price.

4.4 Additional charges may apply where:

a. The actual volume or weight of goods exceeds the estimate provided by the client.

b. There are delays or waiting times beyond our control, including delays caused by the client, building management, third parties, or access issues.

c. Access is more difficult than advised, such as long carries, additional flights of stairs, or use of lifts not previously disclosed.

d. Extra services are requested on the day, including additional drop-off points, packing, dismantling, or reassembly.

5. Payments

5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on or before completion of the services.

5.2 We accept payment by the methods stated on our website or booking confirmation. The client is responsible for ensuring that funds are available and that payment is made in full and on time.

5.3 For hourly rate bookings, the chargeable period begins at the agreed start time or, if later, at the time our team arrives at the collection address, and ends when the final item is delivered or when our team departs as directed by the client, whichever is later.

5.4 If the client fails to pay any amount due under these Terms, we reserve the right to charge reasonable interest on overdue sums and to withhold delivery or retain goods until full payment is received.

6. Cancellations and Amendments

6.1 The client may cancel or amend a booking by giving us notice via accepted communication channels.

6.2 If the client cancels a booking with sufficient notice, any deposit paid may be refunded or transferred to a new booking, subject to our discretion.

6.3 We reserve the right to apply cancellation charges, including retention of deposits, particularly where cancellation occurs with short notice or on the scheduled service date. The specific cancellation terms and applicable charges will be confirmed at the time of booking.

6.4 If the client requests a change of date, time, or scope of services, we will endeavour to accommodate the request but cannot guarantee availability. Revised pricing may apply.

6.5 We may cancel or postpone a booking where:

a. The client has provided inaccurate or incomplete information which means the services cannot reasonably be performed as planned.

b. Conditions at the premises are unsafe or unsuitable for the services.

c. Extreme weather, road closures, accidents, or other events beyond our reasonable control prevent us from attending or completing the job.

6.6 In such cases, we will seek to rearrange the booking at a mutually convenient time. Our liability in these circumstances is limited to the deposit or prepayment made by the client, where applicable, and we are not responsible for indirect or consequential losses.

7. Client Responsibilities

7.1 The client is responsible for:

a. Ensuring that adequate parking and access are available at both collection and delivery addresses, including obtaining any necessary permits or permissions.

b. Ensuring that goods are appropriately packed, protected, and labelled, unless packing services have been expressly included in the booking.

c. Informing us in advance of any fragile, valuable, or special items requiring extra care or specific handling.

d. Being present, or arranging for an authorised representative to be present, at collection and delivery locations to supervise and confirm the work carried out.

e. Complying with all applicable laws and regulations, including but not limited to waste disposal, parking, and access rules.

7.2 The client must not request us to carry or transport any items that are illegal, dangerous, explosive, highly flammable, or otherwise unsuitable for carriage in our vehicles.

8. Items Excluded from Liability

8.1 We will not be liable for loss of or damage to the following items, whether they are packed by us or by the client, unless specifically agreed in writing before the move:

a. Cash, jewellery, watches, precious metals, stones, or similar valuables.

b. Important documents, passports, securities, or financial instruments.

c. Perishable goods, plants, or items requiring special storage conditions.

d. Livestock, animals, or pets.

8.2 The client is advised not to include such items within the goods that we handle or transport, and to arrange separate secure transport or storage for valuables and essential documents.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as set out in this clause.

9.2 Our total liability for any single claim or series of related claims shall not exceed a reasonable sum proportionate to the price paid for the services, subject to any higher amount expressly agreed in writing before the job.

9.3 We are not liable for:

a. Loss or damage arising from faulty or inadequate packing where we did not provide packing services.

b. Damage to goods or property resulting from inherent defects, wear and tear, or pre-existing damage.

c. Damage to property or fixtures where we were required to move goods through narrow or restricted spaces and where the client was advised of the risk and requested that we proceed.

d. Losses arising from delays or failure to complete the services due to circumstances beyond our reasonable control, including traffic, accidents, weather, or third party actions.

9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the services, supported by evidence where available.

9.5 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

10. Access, Property Damage and Parking

10.1 The client is responsible for ensuring that access to the collection and delivery addresses is safe, lawful and reasonably suitable for the services, including access for the vehicle and lifting or carrying of goods.

10.2 We are not responsible for damage to driveways, surfaces, or surrounding property caused by vehicles accessing locations at the client's request, where such damage results from the condition, construction, or suitability of the surface.

10.3 The client is responsible for the cost of any parking charges or penalties incurred as a result of insufficient or inappropriate parking arrangements, unless the penalty arises solely from our error.

11. Waste and Environmental Regulations

11.1 Man with Van Ealing operates in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and only remove items as part of agreed services.

11.2 We will not carry or dispose of controlled, hazardous, or prohibited waste, including but not limited to chemicals, asbestos, medical waste, or flammable materials.

11.3 Where we agree to remove unwanted items, furniture, or materials, these will be taken only to lawful disposal or recycling facilities. Additional charges may apply for disposal or recycling services.

11.4 The client must not request us to dispose of any items unlawfully, including fly-tipping or depositing waste in unauthorised locations. We reserve the right to refuse any request that would breach waste or environmental regulations.

12. Delays and Force Majeure

12.1 While we take reasonable steps to arrive and complete services at agreed times, all times quoted are estimates only and are not guaranteed.

12.2 We are not liable for delays or failure to perform the services where this is caused by events beyond our reasonable control, including but not limited to severe weather, road closures, traffic congestion, accidents, breakdowns, strikes, public transport disruption, or emergencies.

12.3 In such circumstances, we will endeavour to keep the client informed and to complete or rearrange the services as soon as reasonably practicable.

13. Insurance

13.1 We maintain appropriate insurance cover in connection with our services, in line with industry practice.

13.2 The client remains responsible for arranging any additional insurance cover they require for their goods or property, including cover for high-value items or indirect losses.

14. Complaints

14.1 If the client is dissatisfied with any aspect of our services, they should raise the issue with our representative on the day where possible, so that we have an opportunity to address it immediately.

14.2 If the matter cannot be resolved on the day, the client should submit a written complaint as soon as reasonably practicable, providing full details of the issue and any supporting evidence.

14.3 We will investigate the complaint and respond within a reasonable timeframe. Our aim is to resolve complaints fairly and promptly.

15. Data Protection and Privacy

15.1 We collect and process personal information from clients for the purposes of providing services, managing bookings, processing payments, and administering our business.

15.2 We will handle personal data in accordance with applicable data protection laws and our privacy practices, using reasonable security measures to protect information against unauthorised access or misuse.

15.3 By using our services, the client consents to the collection and use of their personal information as necessary for the performance of the contract and for legitimate business purposes.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services provided by Man with Van Ealing.

17. General Provisions

17.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

17.2 No waiver by us of any breach of these Terms shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 We may amend these Terms from time to time. The version in force at the time of booking will apply to that booking.

17.4 These Terms and any confirmed booking details constitute the entire agreement between the client and Man with Van Ealing in relation to the services and supersede any prior understandings or communications.